Client Portal

Client Rights, Health Records & Complaints

What you need to know about requesting your health care records

Clients have the right to request copies of their health care records. To request your records:

  • Submit a written request to our office by email or through your client portal
  • Include your full name, date of birth, and the records you are requesting
  • Requests are processed in accordance with Texas law and HIPAA guidelines
  • If you have questions about accessing your records, please contact our office directly

Contacting the Licensing Council

  • You may contact the Texas Behavioral Health Executive Council for information about licensed mental health providers.
Texas Behavioral Health Executive Council

Filing a Consumer Complaint

  • If you wish to file a consumer complaint, you may do so through the Texas Office of the Attorney General.
Consumer Protection Complaint Form

Questions

  • If you have questions about your rights or need assistance, please contact our office and we will be happy to help. This notice is provided in accordance with Texas Health & Safety Code §181.105.

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